Financial Policy
Payment at the Time of Service
As a courtesy, we will bill your insurance for all billable services; however, you will be expected to pay any portion of your cost not covered by your insurance due to deductible, co-insurance, or co-payments on the day of service.
Submission of Claims
Your health insurance plan is a contract between you and your insurer. It is the patient’s responsibility to understand their insurance policy limitations. In the event your health insurance determines that they will not cover a service that you have received, you will be responsible for payment. Our business office can provide additional information and support for disputes and appeals. Please note - patient diagnosis cannot be changed on, added to, or deleted from a claim in order to facilitate better insurance coverage.
Outstanding Balances
We urge you to keep your account current with our office. When an account balance becomes more than 90 days past due, it may be referred to an outside collection agency. At that time, any additional fees incurred will be the responsibility of the patient. If you need to make special payment arrangements, it is your responsibility to contact our business office before your account is sent to an agency. Minimum monthly payment arrangements may be made for no less than $50 per month, depending on the balance incurred.
Payment Plans
Only an approved, official, and signed payment plan document will stand as an acceptable payment agreement. Incremental payments made apart from an official payment plan will not be recognized as a payment arrangement between a patient and Asheville Gastroenterology Associates.
Overpayments
In the event of an overpayment, our office will work to refund any applicable credits, minus any balances, as quickly as possible.
Returned Checks, NSF, Closed Accounts
Payments made to Asheville Gastroenterology Associates that are not honored by the bank will incur a returned check fee of $35.00.